Empower Your Office: Office Cleaning Service Levels and How it Relates to Cleaning Crews’ Qualifications

In a previous blog titled “How do I choose an office cleaning company?” we mentioned that we would elaborate on the concepts to consider when choosing an office cleaning company in follow up blogs.

This the first of the series and relates to “Crew Members’ Qualifications and Experience.”

How Does Crew Members' Qualifications and Experience relate to Commercial Cleaning Service Levels?

In the world of commercial cleaning, the true cornerstone of exceptional cleaning services lies in the expertise, qualifications, and experience of the crew members and not just the tools and products used.

Crew member skillset and knowledge not only ensure that every corner of the commercial facility is professionally cleaned, but is the major component for pleasant office cleaning service experience.

Arelli ensures its crew members are professional and qualified by following strict guidelines in the selection process as well as providing opportunity for ongoing development.

Selecting Office Cleaning Crew Members

Selecting office cleaning crew members has a dedicated process that we follow diligently.

1- Registration and Document Submission:

Prospective crew members start by completing a registration process. This includes submitting government-issued identification.

2- Police background checks

An important component in the process to help ensure appropriate crew members are chosen.

3- Reference Checks

Arelli validates all references and checks for proper conduct during previous engagements

4- Interview

As part of the onboarding process, a mandatory interview is scheduled to interact with prospects and learn more about them.

5- Ensuring Cleaners are Familiar with How to Use Chemicals

Crew members are required to have knowledge of the Workplace Hazardous Materials Information System (WHMIS). Arelli provides free WHMIS training for all cleaning crews. See video here . Having this knowledge ensures that crew members can handle cleaning chemicals safely and professionally.

6- On Demand Commercial Cleaning Coaching

Senior team members and seasoned office cleaning specialists accompany new crews on their first day of work and continue to offer their service until no further support is required.

Customized coaching helps ensure cleaning crews understand customers’ expectations for each facility. Arelli offers this service whenever it’s required.

Professional Cleaning Crew Characteristics Must Haves

Commercial spaces often require specialized cleaning approaches tailored to different industries. Whether it's healthcare facilities needing strict adherence to sanitation protocols or corporate offices demanding a polished appearance, experienced crew members are well-versed in the specific cleaning techniques required. With the right qualifications, such as certifications in handling hazardous materials or training in green cleaning methods, these professionals can meet industry standards, ensuring a safe and compliant environment.

Here’s a list of subjects that are instrumental to being successful as a professional office cleaner:

Proficiency in Following Processes and Using Cleaning Equipment

Commercial cleaning is not just about mops and buckets. It could involve just as much of process optimization as it does using equipment and various technologies.

Technologies like Virtual Reality and its integration with Artificial Intelligence (See Arelli Blog Here) and Autonomous Cleaning (See Arelli Blog Here) are fast affecting the commercial cleaning landscape.

Other tools such as floor scrubbers, high-pressure washers, and electrostatic sprayers for disinfection have their own requirements too.

Arelli monitors the market closely to find out how these new tools and technology could benefit our customers and cleaners alike.

The ability to operate these equipment effectively means more thorough cleaning, faster turnaround times, and less disruption to your business operations. Well-qualified crew members also know how to maintain this equipment, ensuring longevity and consistent performance.

Promoting the Culture of Attention to Detail and Problem-Solving Skills

A crew member’s experience often translates into a keen eye for detail. Experienced commercial cleaners can spot areas that require extra attention, whether it's a high-traffic zone that needs more frequent cleaning or a hidden corner that might harbor dust and allergens.

Arelli cleaning crews’ problem-solving skills also come into play when unexpected challenges arise, such as spills or stains that require immediate and effective action.

The Arelli app also allows team members to report on matters they see while the office is closed. Issues such as leaky pipes or running water can be reported using the Arelli App.

It’s no wonder that with this level of attention, Arelli can ensure that your facility is always clean, safe, and welcoming.

Commitment to Consistency and Reliability

Consistency is key for any successful commercial cleaning service. When cleaning crew members are determined, have a proven track record, and clear direction on customer expectations, you can count on them to deliver consistent results day in and day out.

Experience and exposure to many different workspaces allows them to establish a reliable cleaning routine that meets your facility's unique needs. This reliability not only enhances the cleanliness of your space but also builds trust, giving you peace of mind knowing that your facility is in good hands.

Professionalism and Communication

Qualified and experienced office cleaning crew members bring a level of professionalism that sets the tone for the entire experience. Arelli understands the importance of punctuality, courtesy, and clear communication and that’s why we have developed the Arelli App as an additional tool to help streamline and complement the rich communication between all team members.

Whether it’s reporting low supplies, absences, or just problems they see at the facilities, we have seen numerous benefits that has made this investment a clear win for our customers, crew members and office team alike.

Commitment to Continuous Improvement

The commercial cleaning industry is constantly evolving, with new techniques, products, and regulations emerging regularly.

Arelli’s experienced and well-qualified crew members are committed to continuous learning and improvement by staying updated with the latest industry trends and best practices.

By setting the bar at this level, we have been able to bridge gaps in unexpected situations like the outbreak of COVID-19, where Arelli Cleaning spearheaded the quest to ensure an effective methodology for disinfection. We also pointed out early on during the pandemic how poor disinfection could give customers a false sense of security. See  The Toronto Star May 11, 2020 here.

Experience Is Key

Another concept that is important to consider is the experience of the company and its cleaning crews. Choosing a cleaning company with experienced cleaning crews can make a big difference in the quality of service you receive. Experienced crews have honed their processes and techniques, are trained in best practices, and are equipped with the latest tools. They are also reliable and consistent in their work, providing peace of mind that your space will be well-maintained.

Arelli Office Cleaning Crew Members: Experience and Commitment

Arelli Office Cleaning stands out not only for exceptional service but also for our dedicated and experienced cleaning crews. Let’s explore how Arelli ensures that crews arrive promptly, ready to work, and how they collaborate to guarantee excellent service for our valued customers.

Arelli cleaning is committed to Diversity, Equity, and Inclusion as much as it is to Merit, Excellence, and Intelligence in its hiring and retention policies and procedures.