When choosing a commercial cleaner, consider these factors:
1. Crew qualifications and experience: Ask about how the company selects, trains, and retains its cleaning crews. The quality of their team members is crucial to consistently delivering great results.
2. Company culture: Learn about the company's values and reputation. Talk to people on the phone and ask questions to understand their approach to customer service.
3. Communication options: Ensure that the cleaning company has efficient communication channels between you, their office, and their crews. A paper logbook, email, and text may not be sufficient in today's busy world.
4. Solid processes: A reputable commercial cleaning company should have established processes for starting, maintaining, and having backup crews for all their contracts. Look for signs of professionalism and avoid one-man shows.
5. Flexible contracts and minimal terms: Check the contract to see if it allows for flexibility in pausing, restarting, or changing the scope of service. An easy cancellation policy can also be beneficial.
6. Insurance coverage: Request a copy of the company's insurance policy and ensure they have appropriate coverage. It's important to prioritize a safe and secure working environment.
7. See their service in action: Aside from checking references, ask if they can provide a sample clean so you can see firsthand how they perform.