Step 1:

We Review the Scope of Work in Detail with You

It starts with listening and clarifying first. We will start by confirming we learn about your business and how it relates to the service required. We will spend time understanding your requirements and suggesting changes if required. If you’re on a tight budget – we can come up with affordable solutions that would have minimal impact on the service.

Step 2:

We Coach our Crew Members and Work with them to Ensure Success

Now that we’ve clarified the scope,  it’s time to ensure capable crew members understand it just as we do. This is when we all get our hands dirty to find out the best possible way to perform the service. We’re available for our crew members and clients 24/7 to ensure the service meets your expectations.

Step 3:

We Regularly Confirm Our Service Level With You

Scheduled Quality Control visits and follow ups are instrumental to assure our service matches our promise. The frequency and methodology of engagement follows industry standards as well as your expectations as our customer. Here’s how we would engage you to make sure quality of service is right – every single time:

• You choose between a phone call or email for monthly follow ups.
• We scheduled regular quality control visits with you and the crew members to identify and address quality gaps.
• Call us for immediate site visits anytime.
• Request service support or submit quality issues through Arelli’s secure mobile App. No more paper log books!